The main reason for a tennis bet to be refunded is due to a retirement happening in a match. When this occurs, the following terms apply:
“For match betting purposes, if a player withdraws or is disqualified before the start or before the completion of the match, then all head to head bets will be voided and stakes refunded.”
“If a match does not take place or a player proceeds due to a walkover, all bets will be voided and stakes refunded.”
For Single bets this means that your stake will be returned to your account balance.
For a Multi bet, the leg that has been voided will only contribute odds of $1 to your multi, this means that the payout of your multi if it wins will be lower than the original quoted payout.
If a match does not take place or a player proceeds due to a walkover, all bets will be voided and stakes refunded.
This means that a single bet will return the stake and a leg in a multi will have $1 odds on payout.
Set Betting - a match must reach its full completion for bets on this market to stand.
Match/Set Games Handicap Betting - A match must reach its full completion for match games handicap bets to stand unless the match is at such a point that any natural conclusion to the match would unconditionally determine the result of that market.
Totals Betting - A match must reach its full completion for bets on Total Sets and/or Total Games to stand, unless the result has already been unconditionally determined or there is no way the set/and or match could be played to its natural conclusion without unconditionally determining the result of the market.
Player Stats/ Player Props Betting - For all markets in this category, if the match does not reach a natural conclusion, whatever the reason, all bets will be voided and stakes refunded unless the market has reached an unconditional conclusion.
Tiebreak in nominated set - If the nominated set is not completed, whatever the reason, then all bets will be voided and stakes refunded unless the set/match is abandoned with the game score at 6-6. In this case Tiebreak ‘yes’ will be settled as a winner.
Tiebreak in Match - If a match is abandoned with the possibility of a tiebreak still being played then all bets will be voided and stakes returned unless a tiebreak has already occurred, in which case bets will stand and ‘yes’ option will be paid as a winner. If a match is abandoned in the final set of a match where no tiebreak is played (e.g. Davis Cup, French Open, Wimbledon and Australian Open) then the ‘no’ option will be settled as a winner.
To Win A Set Betting - Bets on this market will be void and stakes refunded if the match is abandoned before the completion of the first set. If the match is abandoned after the completion of the 1st set but before the completion of the match (providing both players have not already won a set) ‘To win a Set’ bets on the player who has already won a set (or sets) will be resulted and settled as winners. Bets on the player who has not won a set will be void and stakes refunded.
In-Play Betting - If the nominated point, game or set is not completed then all bets will be voided and stakes returned. This rule applies to, but is not limited to, next game winner, next point winner, game correct score, game handicap, point handicap,
Race-To Betting - If neither player reaches the nominated number of games stated (due to abandonment) then all bets will be void and stakes refunded.
In-play point betting - Bets are settled on the nominated player winning a certain point within a game. If the nominated point is not played, regardless of the reason, all bets will be void and stakes refunded. If a point is forfeited then bets will stand. If a point is awarded as a penalty point then bets on that point will be void and stakes refunded.
Still not sure why your tennis bet was refunded?
Contact Customer Service and they can check the reason for you.
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