What is happening?
On 12th March 2019, BetEasy Rewards will end and be replaced with a better promotional programme, My Rewards. Not only have we changed the name, we’ve also change the game with more valuable, daily promotions and bonus offers than ever before.
What is My Rewards
My Rewards is your personalized section of the BetEasy website and app where you will enjoy enhanced daily promotions and offers. New rewards include Bet Return specials to use on the races you choose, Bet Boosts and Multi Boosts as well as eligible Deposit Offers and BonusBets.
Stay tuned as we’ll be keeping you posted on the many other great benefits My Rewards has to offer in the coming weeks.
Can I continue to be able to earn and redeem points now?
Customers can continue to earn and redeem points until 11.50pm AEDT on 11 March 2019. On the 12th March 2019, any points that have not been redeemed will be converted to Bonus Bets (rounded up to the nearest dollar).
Will I still earn BetEasy Rewards Points after the 12th March?
No, there will no longer be BetEasy Rewards Points from the 12th March 2019 onwards.
What happens if I don’t redeem my BetEasy Reward Points prior to the 12th March?
Any points that have not been redeemed will be converted to Bonus Bets rounded up to the nearest dollar. These bonus bets will expire 6 months after the 12th March and customers will have the option to split the bonus bet up to 4 times.
How much are my points worth?
Unused Points will be valued at the current valuation of 100pts = $1. All points balances will be rounded up to the nearest dollar amount on conversion i.e. a points balance of 169 points = $1.69 and will rounded up to $2 on conversion.
How and where do I redeem my BetEasy Rewards Points?
You can redeem Points from within the Bet slip for bet features such as Bonus Bets, Rewards Boost or Cash Back when on the BetEasy website or in BetEasy App. You can also visit the BetEasy Rewards Store for a wide range of items by selecting the item and following the prompts.
What happens to my points if I’m a Rewards Only account holder?
Rewards only account holders are encouraged to open a BetEasy wagering account at which point their points will be converted to Bonus Bets.
Rewards Only accounts can convert to a wagering account at any time.
Rewards only account holders can redeem for non-wagering rewards up until 11 March 2019.
How long will my Bonus Bets be valid for?
Once converted to Bonus Bets you will have 6 months to redeem your Bonus Bets.
What if my bonus bet conversion is incorrect?
If you believe your Points balance has been converted incorrectly, please contact BetEasy Customer Service.
How do I check my points balance?
Prior to 12 March 2019 you can check your balance by logging into the BetEasy website where you can see your points balance in the top right corner of the website.
Alternatively, visit any Rewards page and you will find your Points Balance displayed at the top of the page. If you have logged into the BetEasy App, simply tap on ‘Points’ within the top menu bar or tap the ‘My Account’ icon at the bottom.
How do I check my points statement?
If you want to understand the Points you have earned or redeemed, please contact BetEasy Customer Service.
I’ve redeemed points and not received my item
If you have redeemed Points prior to 12 March 2019 and you’ve not received your item within the stated timeframe, please contact BetEasy Customer Service.